Special equipment research and development, manufacturing, heat transfer oil boiler, horizontal heat transfer oil boiler, quality company contracting, after-sales service

Description :

　　Training and after-sales service

　　Shandong Zhongjie Special Equipment Co., Ltd. is a modern boiler manufacturing company specializing in the research and manufacturing of intelligent fuel gas boilers. When you purchase He brand boilers, you can enjoy our company's pre-sales, in sales, and after-sales services for the products.

　　After sales service is an important part of strengthening the connection between enterprises and users. Our company has offices and after-sales service stations in some provinces and cities across the country, equipped with after-sales service vehicles and specialized maintenance tools. Upon receiving service information from users, our company will arrive at the scene as soon as possible and handle it in a timely manner.

　　After the device is running normally, please ask the user to fill out the service card and serve the user diligently to their doorstep. Satisfying every user is our persistent pursuit as "Heguo people". We will use our excellent quality, reasonable price, and good service to make you truly feel that at Heguo Company, users are God! Our company's products come with lifetime maintenance and a one-year free warranty. If the damage is caused by the user's responsibility for more than two years, only material and accessory fees will be charged. If it is our company's responsibility, free repairs will be provided.

　　Our company has always insisted on providing tracking services for the products sold. We have a highly qualified team dedicated to after-sales service work, which travels outside for many years. Every year, we conduct after-sales service follow-up for the products we sell, effectively solving customers' worries.

　　In order to ensure the reasonable, correct, and standardized use of the He brand boiler and to avoid damage or shortened service life caused by non personnel maintenance of the product boiler, our company has made the following regulations for the service work of the product:

　　1. Before signing the contract, we will provide free consultation on various technical issues raised by the buyer at any time, and dispatch capable engineering and technical personnel to closely contact the user. Based on the user's existing installation conditions and on-site conditions, we will provide recommended design solutions to meet the user's requirements at any time.

　　2. Our company guarantees that our installation project fully meets the design requirements. During the installation period, we provide free engineering supervision to customers and are responsible for jointly conducting installation project acceptance with them.

　　3. After the installation project is completed, our company will debug the system for the customer until it is functioning properly.

　　4. Our company trains operators for customers until the operators arranged by the customers can independently perform correct operations.

　　5. The after-sales service center of Heze Boiler Factory Co., Ltd. is equipped with after-sales service records, establishes corresponding management files for each boiler, tracks and manages after-sales service for each boiler that leaves the factory. After sales personnel conduct regular follow-up visits to the boilers and provide feedback on the situation of each boiler to the after-sales service center. The center summarizes and analyzes the situation and provides corresponding guidance. Based on the equipment files set up by our company for customers, we regularly remind customers of the parts that should be repaired, and provide maintenance personnel for customers according to their requirements.

　　6. During the equipment warranty period, responsible for providing free technical services and repairs for various malfunctions caused by equipment defects. After receiving a customer call, respond within 0.5 hours, within 2 hours within the province and 3 hours outside the province, or provide corresponding solutions, and implement a 24-hour service hotline.

　　7. During the warranty period, accessories with quality issues will be replaced free of charge. After the warranty period, if there are any problems with the boiler, we will only charge a certain cost fee based on the market discount price.

　　8. The company's after-sales service center has a spare parts warehouse that can provide spare parts and vulnerable parts at any time, saving customers downtime and the cost of storing a batch of vulnerable parts. Therefore, it is recommended that customers do not need to purchase spare parts.

　　9. According to the boiler service management file, regular follow-up visits are conducted to guide the daily maintenance of the boiler, ensuring that it can operate normally and maintain a good operating condition.

　　10. Our company promises:

　　(1) Warranty period: If there are quality problems with the pressure parts of the boiler body due to welding, they will be repaired free of charge for life.

　　(2) Service conditions during the warranty period: All products sold by our company require lifelong maintenance. Beyond the warranty period, if the equipment is damaged due to user violations, our company will only charge for material costs. If it is our company's responsibility, we will provide free repairs. During the warranty period, we will provide various spare parts and vulnerable parts free of charge

　　(3) Experienced service engineers will be dispatched to the site for free to provide guidance on installation, debugging, and trial operation, as well as technical training for on-site operators. Free maintenance guidance will be provided after the warranty period

　　(4) Provide consultation and technical information to design and construction units at any time according to user requirements:

　　(5) When the equipment arrived at the site, our company sent personnel to the site for unpacking, counting, and inspection:

　　(6) Provide users with debugging and maintenance services year-round to ensure the safe and normal operation of equipment:

　　(7) Assist users in establishing management systems

　　11. After sales Service Department of the company

　　Sales Center: 5038887

　　After sales Service Department of the company:

　　Company Technology Research and Development Center:

　　12 . Communication feedback mechanism

　　12.1 The after-sales service department should actively carry out product after-sales service work. Visit users at least once a year, carefully listen to their opinions, and organize and analyze the collected user information to write a report.

　　12.2 For product quality, service quality, packaging quality, installation quality and other issues reported by users in person, through letters, calls and visits, the after-sales service department should also record and promptly provide feedback to relevant departments. If on-site service is required, immediately notify the service personnel to rush to the site for handling.

　　12.3 Technical service personnel, sales personnel, and other personnel should promptly provide feedback to relevant departments on the information collected during their contact with users.

　　12.4 When service personnel go to the user's site for on-site service, they should conscientiously fulfill their duties, help the user solve quality problems, ensure customer satisfaction, and fill out the "After sales Service Record". After the user signs their opinions, they should bring it back and submit it to the after-sales service department for filing and future reference within 5 days after returning.

　　Specific training measures

　　In order to protect users from fully understanding and recognizing the characteristics and performance of the "Hegu" thermal oil furnace, to use this product reasonably and correctly, and to fully utilize the efficient and advanced features of the thermal oil furnace, our company provides operational training for all users. The training content is as follows:

　　1、 Training target: Buyer's personnel for use, maintenance, and repair.

　　2、 Training objectives

　　1. Participants in the training can proficiently master the correct operation methods of boilers, supporting equipment, and systems, ensuring the safe operation of the equipment.

　　2. Able to perform daily maintenance and upkeep of boiler equipment, and handle general boiler malfunctions.

　　3. Have a certain understanding and recognition of boiler and system knowledge.

　　3、 Training Content

　　1. Explain the basic knowledge of boilers and supporting auxiliary equipment

　　2. Provide a detailed introduction to the structure, mechanical performance, and characteristics of our factory's boilers, with a special focus on product models.

　　3. Based on our factory's boiler, explain the correct operating methods and precautions, as well as the potential accidents and hazards that may occur.

　　4. Explain the common faults, causes, and troubleshooting methods of boilers.

　　5. Visit and explain the user's boiler room on-site for learning.

　　4、 Training arrangement

　　1. Theoretical training: Training location: Existing user boiler room site

　　Training duration: 1 day

　　Training method: Assign experienced boiler design engineers and operation engineers to give lectures

　　2. Practical training: Training location: Existing user boiler room site

　　Training duration: 1 day

　　Training method: Combining on-site follow-up operations with on-site explanations

AfterSalesService :

• Special equipment research and development manufacturing